TELEPHONE TARIFF & BILLING INFORMATION

(A) Bimonthly rental : Rs. 380 /- throughout Calcutta Telephones. In case of OYT connection, for the 1st 20 years it is Rs. 260 /-.

(B) Local Call Charge Rate :
Local calls within Calcutta Telephone District are charged at the rate of 1 unit for every 5 minutes duration.
Above rate is also applicable when the call is made from a fixed telephone under Calcutta Telephones District to a Mobile subscriber of MOBILENET or COMMAND.

Calls between adjacent SDCAs are charged at the rate of 1 Unit for every 3 minutes duration.

Call Charge Rate Slabs :
a) Free Calls : 150
b) 151 to 500 call units Re. 0.80 per unit call
c) 501 to 1000 call units Re. 1.00 per unit call
d) 1001 to 2000 call units Rs. 1.25 per unit call
e) In excess of 2000 call units Rs. 1.40 per unit call.

(C) Concession in Rental

(i) 25% concession may be allowed for.
a) Non-Residential telephone in Schools, Universities and Colleges affiliated thereto, polytechnics, non-commercial research organizations and other like institutions recognized by Government.

b) Not exceeding two telephones (non-residential) in institution like Homes for aged, infirm, spastics, handicapped, deaf-dumb and mute persons, orphanages and voluntary organizations for tribal welfare and other like institutions Recognized by Government.

(ii) 50% concession in rental allowed for residential phone provided to :
a) SWS / Freedom Fighters
b) Blind Persons

(D) Service Tax :
Service Tax is recovered @5% on the total charges claimed in the phone bill.
The following services relating to phone connections are exempted from taxable services :

a) Departmentally run public telephones for local calls.
b) Guaranteed public telephones operating for local calls.
c) Free phone at Airports & Hospitals where bills are not being issued.

(E) Issue of Phone Bills
Phone Bills are issued at regular intervals. The interval may vary depending on type of connection. For a normal phone, the bill issue interval is two (2) months at present.

Phone bills are sent by ordinary post. Bills issued in a month contain advance rental charge for the following two months and call charges for two months ending 15th of the preceding month. The Bill may also contain other charges like Inland and International Trunk Call charges, accessories rent, Ticket Calls ( calls for any broken
period not collected in any earlier bill ) etc.

What to do if you do not receive your phone bill ?
Keep a mental note of your bill issue interval. Around the time your bill is expected to be issued, you may ascertain your phone bill amount by dialing 1501 / 1502 / 1503. You can get the information Faxed to you
too. N.B. It is a FREE service.

If you are not getting your Bill or you notice some address mistake,
Please dial " 152 " and tell your problem. This Service is also FREE.

(F) Phone Bill Payment
A phone bill is payable within the due date printed on the bill. The due date is 20 days from the Bill date. You can pay your phone bill in various ways :

* Pay on receipt of phone bill - the usual way. Any phone bill can be paid on receipt - even before the bill date ! Phone bill payment are received at the Departmental Bill collection centres or at select Post Offices ( by cash or cheque ) - within due date.

Note : You must not pay your Telecom dues by any post-dated cheque. If at any time your payment cheque bounces for any reason, your security deposit will be enhanced on the basis of your average billing pattern.

Having ascertained the bill amount by dialing 1501 / 1502 / 1503 you have two options.

* You may pay at the Departmental Bill Collection centres ( by cash or by cheque - if it is within the due date ) by filling in a Pay-in Slip. No need to produce any duplicate bill.
* If you have a credit card, you may use Tele-banking facility and instruct your credit card operator to make payment on your behalf and charge the amount to your credit card a/c.
* You may arrange to debit your Phone Bill directly from your Bank Account ( ECS Scheme ). In order to enter this scheme only a mandate form is to be submitted duly filled in. ( Mandate form available from all Customer Service Centres ).
* After making payment you may verify that indeed your payment has been accounted for by again dialing 1501 / 1502 / 1503 !
* Late Payment Beyond the due date, payments are received only by cash at the Departmental Bill Collection Centres. For all such late payments a late payment surcharge will be added in the next phone bill.

(G) Late Payment Surcharge Slabs

Payable Bill amount Late Surcharge

Re. 1 to Rs. 500 Rs. 10
Rs. 501 to Rs. 1000 Rs. 20
Rs. 1001 to Rs. 2000 Rs. 40
Rs. 2001 to Rs. 3500 Rs. 70
Rs. 3501 to Rs. 5000 Rs. 100
Rs. 5001 to Rs. 7500 Rs. 150
Rs. 7501 to Rs. 10000 Rs. 200
Rs. 10001 to Rs. 20000 Rs. 400
Rs. 20001 to Rs. 50000 Rs. 1000
Rs. 50001 and onwards Rs. 2000

(H) Disconnection of Phones for non payment and its Reconnection
If a bill is not paid, a phone line is disconnected between 35th and 38th day from the Bill date. For the 1st 15 days only the outgoing calls are stopped; thereafter, all calls are blocked.

Rental charge for the period the phone remains disconnected on account of non payment of dues shall be borne by the subscriber.
A phone line is not disconnected in the afternoon or on a day if the following day is a Saturday or a holiday.
After disconnection, a phone will be re-connected on payment of all outstanding dues. Reconnection fee of Rs.100/- will be levied in the subsequent bill.

If the dues are not paid within six months from the date of disconnection, the phone connection will be treated as Permanently Closed. Restoration, thereafter, is subject to sanction of Competent Authority.

(I) Reconnection Cell ( 151 )
* Your Telephone is disconnected even after payment of bills ?
* Please dial "151" { the service is Free } & inform your payment particulars for re-connection on the same day or max. 24 hrs..
* The '151' Service available from 11.00 hrs. to 15.00 hrs. in all working days. Please Dial 151 and give following particulars :

1. Phone Number

2. Name of the Subscriber

3. Cycle & Date of Tel. Bill
4. Bill Amount

5. Paid in Cash/Cheque/DD

6. Where Paid ?

7. Receipt No.

8. Date of payment.
Line will be reconnected on the same day.

(J) Duplicate Bills
It can be obtained from concerned AOTR and Customer Service Centres.

(K) Change of Billing Address :
For any change in Billing Address,apply to the AOTR of the concerned area.

(L) Disconnection & Reconnection :
Telephone lines are liable for disconnection on account of non-payment of bill after 35 days from the Bill date.

Reconnection is done on payment of pending bills. A Reconnection fee for Rs. 100 /- is realized in the subsequent bill. For further help please contact the concerned AOTR.

(M) Excess Billing Complaint
Lodge Excess Billing Complaint with the Divisional Engineer (Internal) of the concerned exchange.
If the bill is abnormal, i.e. 6 times or more than the average of last 6 bills, please contact your AOTR (Billing) and get a provisional bill issued based on the average of last 6 bills. Pay the provisional bill to avoid disconnection of your phone line for non-payment of disputed bill.

(N) Rental Rebate
Rebate in rental charge for local phones, Telex services, leased lines and junction lines of PABXs / PBXs will be granted on the Department's initiative without waiting for a request from the subscriber, if services to the subscriber remains interrupted continuously for 7 days or more due to Departmental reasons.
Furthermore, if the period of interruption is more than 14 days due to Departmental reasons, then one full months' rental charge shall be waived. In case of RABMN subscribers the rebate will be on pro-rata monthly access charge for interruption of service for more than 7 days. However, the enhanced benefit for faults beyond 14 days will not be applicable for RABMN subscribers.

Please note, while granting rebate, if any free calls for the cycle are prescribed, it will also be reduced on pro-rata basis based on the no. of days rebate being given vis--vis no. of days in the billing cycle.

(O) Electronic Clearance Scheme (ECS)
Let your phone bills be paid by debiting the bill amount from your bank
A/c. It is totally free of any hassles.

Frequently Asked Questions & Answers (FAQ) about ECS

Q.    How do I join the ECS Scheme ?
A. Submit a mandate in the prescribed form. Form available at ALL Bill Collection Centres, at ALL Customer Service Centres. Else, you may contact 248-0066. You may use photocopy of the blank form. But your signatures in original are required.

Q.    After joining the ECS do I continue to receive my phone bills ?
A. Oh, Yes. You will get your phone bills stamped : "Payment made through ECS".

Q.    When actually the bill amount will be debited from my bank A/c ?
A.    It will be debited from you're a/c on your phone bill's due date.

Q.    Is any extra charge to be paid for joining the ECS ?
A.    No extra charge is to be paid for joining ECS.

Q.    What do I do if I find that my phone bill is too high ?
A.    You can contact your AOTR, get a provisional bill issued and pay it. You see, you have time for all these till your bill due date.

Designated Post Offices of Calcutta Telephones for receiving Phone Bill Payment within due date
ALAMBAZAR     ALIPORE     ANDUL      MOURI BANGUR AVE.
BAGBAZAR     BALLYGUNGE     BARANAGAR      BARASAT
BARRACKPORE     BARUIPORE     BEADON STREET      BEHALA
BELGHORIA     BELGACHIA     BHATPARA      BHOWANIPORE
BIDHANNAGAR     CC BLOCK     BURRABAZAR      BUDGE BUDGE
BELEGHATA CALCUTTA GPO     CHANDERNAGORE      CHINSURAH
CR AVENUE CIRCUS AVE.     COSSIPORE D.B. NAGAR
DUM DUM     ENTALLY     ESPLANADE      GARDEN REACH
GHUGUDANGA     HOWRAH HATKHOLA JDV. UNI
JODHPUR PARK     KALIGHAT     KALYANI      KHENGRAPATTY
KASBA     KHIDIRPORE     LAKE TOWN      M.T. HOW
MADHYAMGRAM     NEW ALIPORE     PARNASREEPALLY      R. ROY SARANI
REGENT PARK     REGENT EST.     SARAT BOSE RD      SEALDAH
SERAMPORE     SHYAMBAZAR     SHIBPORE      SALKIA
SREEBHUMI     TRIBENI     TELEPHONE BN      TOLLYGUNGE
ULUBERIA     UTTARPARA     BHADRAKALI      HRIDAYPUR
NEW BARRACKPORE     BIRATI     PANIHATI      SODEPUR
DTO BAGUIHATI     DTO PARK STREET     DTO BEHALA      DTO NETAJI NAGAR
DTO ALIPORE     DTO BARRACKPORE     DTO BARASAT      DTO BIDHANNAGAR
DTO NAGARBAZAR     ITO (P.Court)     DTO SERAMPORE      DTO CHANDERNAGORE
DTO HOWRAH     DTO     R.B. AVENUE      DTO BANDEL     DTO JADAVPUR
C.T.O

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